Alfa Laval is looking for a Service Centre Improvement Manager Europe, based in any of Alfa Laval sites in Europe.
At Alfa Laval, we always go the extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and the planet. You can only achieve that by having dedicated people with curious minds. Curiosity is the spark behind great ideas. And great ideas drive progress.
As a member of our team, yo... Visa mer
Alfa Laval is looking for a Service Centre Improvement Manager Europe, based in any of Alfa Laval sites in Europe.
At Alfa Laval, we always go the extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and the planet. You can only achieve that by having dedicated people with curious minds. Curiosity is the spark behind great ideas. And great ideas drive progress.
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place. Every day.
About the job
Join the dynamic team at Alfa Laval, where we're dedicated to excellence in service across Europe! With 16 Service Centers across the continent, we're at the forefront of providing top-notch service for our main products: separation and heat exchangers.
As our Service Center Improvement Manager, you'll play a pivotal role in leading and driving transformation programs across all our European service centers. Collaborating closely with the Global Service Center Transformation team and other key partners in Global Service Operations, such as HSE, Competence Development, Digitalization, and Field Service, you'll spearhead initiatives to elevate our service centers to new heights.
You'll enjoy a close collaboration with various Business Units, ensuring that our transformation journey aligns seamlessly with our customer-centric approach. Together, we'll strive for excellence in execution, keeping a keen eye on customer demand, and implementing smart, modern, sustainable, and efficient processes and machinery.
As a champion of best practices, you'll lead efforts to develop and drive improvements across our service centers, ensuring we stay at the forefront of industry standards. Additionally, you'll play a key role in infrastructure projects, such as rebuilding and relocation, ensuring our facilities are optimized for success.
With your keen eye for detail and process-oriented approach, you'll ensure the implementation of standard procedures and management systems, all while closely monitoring KPIs to drive continuous improvement.
If you're ready to make a meaningful impact and drive positive change in the world of service operations, we'd love to have you on board! Join us at Alfa Laval and be part of a team dedicated to delivering excellence every day.
Travel globally is expected to take up to 50% of your time in this position.
Some of the key responsibilities:
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Spearheading the development, enhancement, and implementation of best practice processes for our service centers.
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Providing crucial support to service centers in adopting and leveraging standardized global guidelines and cutting-edge technology.
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Playing a key role in infrastructure projects aligned with the Alfa Laval strategy and footprint development.
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Collaborating closely with service centers to map, analyze, and optimize processes, ensuring the highest levels of efficiency and delivering exceptional service.
This is who you are:
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You bring with you several years of invaluable experience in continuous improvement, transformation, and cultural change, gained from either the industrial supplier or customer side.
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Your passion for service and technical trends is evident, and you have a proven track record of successful collaboration with sales and sales organizations.
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You thrive in an environment that values friendly cooperation, knowledge exchange, and entrepreneurial freedom, traits that align perfectly with our company culture.
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Engaging in collaborative challenges and improvement projects brings you satisfaction and fulfillment.
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Service excellence is at the forefront of your professional ethos, and you derive immense satisfaction from contributing to the sustainable growth of the service business.
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Your openness and keen interest in embracing different cultures make you a valuable asset, especially in our global company setting.
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Equipped with extensive experience in continuous improvement, transformation, and cultural change, you possess a deep understanding of analysis methods, planning, decision-making, and moderation techniques.
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Your communication skills are impeccable, allowing you to convey messages convincingly and effectively in English, ensuring seamless collaboration across diverse teams and stakeholders.
What's in it for you?
We offer a challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Your work will have a true impact on Alfa Laval's future success.
For more information, contact:
Diana Jenning, Global Service Centre Transformation Manager,
Anna Åhlin, Talent Acquisition Partner,
Union information, contact:
Johan Ranhög, Akademikerföreningen +46 730 576 410
Bror Garcia Lantz, Unionen +46 709 366 985
Please send your application no later than 12th of May 2024.
We are conducting a continuous review of received applications.
We do not accept applications via email, due to GDPR.
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
We look forward to hearing from you soon!
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